The chief operating officer provides leadership, management, and vision to ensure proper operational controls, administrative and reporting procedures, and people systems to grow the organization and ensure financial strength and operating efficiency through a respectful, constructive and energetic style, guided by the no-kill mission and vision.
• Provides leadership and management to all operations departments (i.e., Clinic, Dog, Cat, Adoptions, Carson, Facilities, TNR, and Foster).
• Drives NHS to surpass goals for humane treatment, adoptions, quality care, live release, and business/financial goals.
• Responsible for measurement and effectiveness of all operational processes. Provides timely, accurate, and complete reports to CEO & Board of Directors on a monthly basis.
• Actively participates in development, communication and implementation of strategic and growth initiatives and processes.
• Ensures rounds are performed, including animal inventory and allocation of space and resources.
• Enforces policies and protocols to protect health of animals including supervising disease control prevention.
• Ensures movement of animals, keeping flow efficient but individualized.
• Oversees training of staff; conducts meetings with staff to review ideas for improvement.
• Oversees ordering and inventory, ensuring supplies are on hand. Researches new products and pricing.
• Develops, manages, and monitors the operations budget.
• Motivates and leads a high-performance management team; provides performance appraisals to all direct reports.
• Fosters a success-oriented, accountable environment.
• Represents the organization with customers, donors, and business partners.
Knowledge, Skills, and Abilities:
• Knowledge of best practices of animal shelter operations and programs.
• Knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms, and handling techniques.
• Personable, outgoing, patient, professional, and able to get along well with a variety of people.
• Excellent written and oral communications skills.
• Strong computer and data-entry skills.
• Ability to multitask.
• Ability to work with minimal supervision/direction.
• Maturity, good judgment and a professional personal appearance.
• Ability to follow through and meet deadlines.
• Ability to remain pleasant and calm in stressful situations.
• Ability to feel and show empathy for others.
• Ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant.
• Enthusiastically supports the no-kill philosophy.
• Ability to work with animals of unknown disposition who may exhibit medical problems or aggressive tendencies.
• Ability to walk and/or stand throughout normal workday.
• Ability to engage in repetitive motions of legs, arms, and hands, to hear, and to see.
• Largely a sedentary role; however, filing is required including lifting and moving files up to 20 pounds.
• Bachelor’s degree in Business or related field required
• Master’s Degree preferred
• 5+ years’ of animal welfare or related experience required.
• Minimum of 3 years of management experience, preferably within an organization of 20+ employees.
• Knowledge of animal management database preferred.
• Valid CA or NV Driver’s license and ability to pass Nevada Humane Society Motor Vehicle Report criteria. Current auto insurance.
**We want to make employees aware that from time to time we euthanize animals who are sick or injured or who have displayed aggressive tendencies and pose a risk to public safety or to the safety of other animals.
This is a full time job
Job Contact Details
Closing Date: Friday, January 31, 2020