Community Pets Program Coordinator – Outreach Lead
Animal Care Centers of NYC (ACC) is seeking a dynamic, energetic, compassionate, extremely organized, and detail-oriented individual to join our team as Community Pets Program Coordinator – Outreach Lead. Reporting to our Community Pets Program Manager, the Community Pets Program Coordinator – Outreach Lead will be responsible for leading and expanding our outreach to pet owners in need in underserved communities of the Bronx and Queens to provide free spay-neuter and free dog training classes in order to prevent animal surrenders and keep pets and people together. This is an exciting opportunity to coordinate and grow innovative programming which helps in our mission to end animal homelessness in NYC.
Conduct spay-neuter outreach, sign-up, and follow-up with pet owners in need at program’s free vaccine clinics.
Conduct extensive spay/neuter phone outreach, scheduling, and follow-up to help ensure pets get spay/neutered.
Perform on-the-ground canvassing to advertise free dog training classes.
Attend free dog training classes and supervise class volunteers.
Manage and expand partnerships with other organizations, veterinary practices and dog trainers.
Be point of contact between ACC and the public when in the field by effectively discussing ACC’s mission and specifically the Community Pets Program mission.
Attend and speak at community-based meetings and events to advertise dog training classes and other services.
Manage input of all spay-neuter and other client data from vaccine clinics and program inquiries using Google documents effectively and efficiently.
Schedule and facilitate free spay/neuter appointments for clients in collaboration with other NYC programs.
Create and manage a schedule of free dog training classes in NYC Parks
Recruit and maintain relationships with per diem dog trainers to teach classes, consult at program’s free vaccine clinics, and conduct private training sessions.
Train and coordinate volunteers for dog training classes, and maintain a dynamic, consistent relationship with volunteers.
Manage all supplies and array of pet-related informational flyers for use at dog training classes and assure supply is sufficient for each event.
Collaborate with other ACC departments to enable advertising of dog training classes to ACC clients
Collect, report, and house program data
Help manage program’s inventory
Customer Service (30%)
Provide non-judgmental and compassionate customer service to clients in person and by phone and email correspondence.
Co-manage program email inbox and reply to client inquiries in a timely and effective manner.
Communicate effectively and compassionately to a diverse clientele.
Maintain supplies for dog training classes; bring or coordinate bringing of supplies to classes and restock following each event.
Work closely with Program’s Coordinator - Clinics Lead and share tasks as needed.
Perform additional tasks as assigned such as helping Clinics Lead oversee routine maintenance of program vehicle which may include bringing it to and from service appointments, cleaning, and restocking.
Bilingual in Spanish is required. Valid and current driver’s license and ability to comfortably drive an ACC cargo van in the boroughs of NYC is required. Ability to work a varying schedule that includes weekend days. Detail-oriented multi-tasker with excellent writing and verbal communication skills is required. An outgoing “people person” who uses supportive, non-judgmental communication with people of varying backgrounds, income levels, cultures, and struggles. High level of integrity, professionalism and punctuality. Ability to work successfully both in the field and in an office. Excellent problem-solver, and flexible, innovative thinker. Experience and comfort being around animals, including hands-on experience with dogs and cats preferred. Ability to remain calm, assertive, and professional in stressful situations. A self-starter who works well independently and as part of a team. Computer literacy in Microsoft Office Word, Outlook, Excel, Google docs, with ability to learn databases and software such as animal shelter and purchasing software.
Education and Work Experience
High School diploma required. College degree or some college preferred. Minimum of two years of experience in non-profit work, community outreach, social work, advocacy, or counseling highly preferred. Knowledge about dogs and cats and very comfortable being around all kinds of dogs and cats required.
Ability to walk and stand for extended periods of time, work outdoors in hot and cold weather, and lift heavy objects. Comfort working on the ground in underserved communities interacting with community members and entering apartment buildings and businesses for canvassing. Comfort and eagerness to work directly within various diverse communities and proactively connecting with agencies, places of worship, etc. Ability to work at fast-paced outdoor vaccine clinics and remain calm while interacting with members of the public and their animals as well as with staff and volunteers. Comfortable working at times in our facilities where there is frequent exposure to odors or airborne particles including animal fur and toxic chemicals, and often a loud environment with dogs barking. Ability to work for an organization where euthanasia is performed.
Reports To: Community Pets Program Manager
Overtime: This position is eligible for overtime.
This is a full time job
Job Contact Details
Closing Date: Tuesday, May 12, 2020