The HOPE Program provides critical resources and support for owned animals in an effort to address the lack of affordable, accessible pet-related information, supplies, and veterinary care in many communities in and around Washington, D.C. The HOPE Operations Manager oversees and develops program-related activities to enhance service of pet owners and area animals, to include HRA’s Pet Pantry, free vaccine clinics in focus areas, offsite behavior classes, and other expansion areas.
Duties and Responsibilities:
• Build and maintain relationships within the focus area community with human service organizations and community groups to increase access of clients to HRA services and resources. Develop new methods for engagement and integration of activities with these organizations.
• Lead the planning and execution of community-based HOPE program events, including regular vaccine clinics and behavior classes:
o Secure locations in strategic areas to create ease of access for potential clients.
o Ensure adequate staffing and volunteer support for event.
o Manage supply ordering and inventory.
o Manage on site logistics on the day of the event, ensuring efficient client flow and satisfaction.
• Drive strategic growth of program activities to meet the needs of clients and owned animals—including HRA’s Pet Pantry.
o Oversee Pet Pantry Coordinator and ensure alignment of activities with program goals.
o Ensure efficiency of Pet Pantry activities and optimize partnerships to drive expansion and increased number of clients served.
• Lead HRA’s efforts to create and enhance resources for animals and their owners and caregivers living in the community, including resources such as emotional support animal information, pets in DC Housing, and other topics that affect community members and their pets.
• Manage all HOPE program-related data collection and storage, providing adequate review to ensure data accuracy and measurement of program impact. Produce regular reports for donors and organizational updates.
• Oversee HOPE program volunteers:
o Manage training program for volunteers, ensuring relevant, up to date, and accessible content is included to foster understanding and skill growth in volunteers.
o Recruit volunteers to fill needed roles to support program activities.
o Act as point of escalation for client and other issues involving HOPE program volunteers.
• Develop calendar of community-based events for the HOPE program to participate in to promote awareness of program services and resources, including both HRA-led events and those hosted by other community organizations.
• Support HOPE program’s activities related to provision of subsidized spay/neuter and medical services to clients.
• Assist, when necessary, with fundraising, community presentations, and other educational opportunities.
• Promote high standards of customer service and case management and ensure timely and accurate response to inquiries to the HOPE program, including pre-and post-spay/neuter appointment communication.
• Perform other duties and projects, as assigned.
Qualifications and Requirements:
• Demonstrated ability to plan, implement, and manage administrative programs. Ability to produce high quality work and product. Must possess a high attention to detail.
• Experience leading groups in the pursuit of a common goal, event and volunteer management experience highly preferred.
• Demonstrated ability to engage, inform, and motivate individuals and diverse groups of constituents representing the public, board members, volunteers, donors, and employees.
• Willingness to work around animals and activities related to their care –including medical and surgery-related activities, basic care, cat trapping, and more.
• Possess a level of comfort with, or a willingness to learn, basic animal handling and interaction with cats and dogs, in addition to other species, who have a variety of behavioral and/or medical needs.
• Willingness to work in a variety of work environments, both in the office and out in the community, indoors and outdoors.
• Ability to work effectively in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Excellent verbal and written communication, presentation, organizational, time management and problem-solving skills.
• Excellent interpersonal skills with a customer service orientation. Ability to communicate effectively, courteously, and professionally with a variety of individuals representing the public, board members, volunteers, donors, and employees.
• Ability to approach conversations and interactions with staff, peers, and clients about sensitive topics in a calm and collected manner with the desire to find mutually beneficial resolution through collaboration.
• Ability to be customer-focused, a creative problem solver, and thrives on collaboration.
• Strong understanding and application of computer technology with proficient use of programs including Microsoft Office programs, email, Internet and database management software to efficiently accomplish work.
• Passion for HRA mission, and for caring for all animals regardless of age, breed, temperament or species.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
• Ability to be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife.
• Ability to perform strenuous physical activity on a daily basis, including but not limited to: lifting and carrying, reaching, stooping, standing, squatting, and bending. Regularly moves about the facilities to coordinate work.
• Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.
• Consistently exposed to animals and animal allergens under conditions with limited alterations available.
• Ability to work one or both weekend days and be available to answer staff or volunteer questions on an "on call" basis.
• Possess and maintain a valid driver’s license and be willing to operate an official HRA vehicle.
Education and Experience:
• College degree or equivalent combination of education and experience.
• Minimum 3 years of progressively responsible experience in program oversight, personnel administration/coordination, or similar jobs. Experience should include customer service and management of staff and/or volunteers.
• Experience in animal welfare preferred.
If interested please apply to the link below:
This is a full time job
Job Contact Details
Closing Date: Wednesday, June 17, 2020