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Shelter operations and management

Utilize our resources to improve the health and welfare of the animals in your care and ensure you're following the best and most current operations and management procedures.

  • No more guessing games

    It doesn’t take a marketing degree to know that, in the sheltering business, you shouldn’t be naming your dogs things like Trouble, Biter, Loud Mouth, Dimwit or Sir Sheds-A-Lot. But could you unintentionally be creating the same effect every time you put a breed label on a kennel card? Learn how the combination of breed stereotypes and breed guesses often works against the best interests of dogs and adopters—and why more shelters are choosing breed-free ways to describe the dogs in their care.

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  • Building quality leadership

    In the first quarter of 2016, the Washington Humane Society (WHS) and the Washington Animal Rescue League (WARL) merged two century-old organizations who now provide care and outreach for more than 60,000 animals a year in the nation’s capital. As a result, we are blending a leadership team and, in many ways, reinventing ourselves: expanding programs and services, developing a new culture and unrolling a new brand and identity.

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Most recent Tools and Resources > Shelter operations and management

  • Magazine Article

    So your co-worker is the worst

    How to work with 'difficult' people in emotionally charged environments

    We’re all adults here, so our days of squabbling and frenemies should be over, right? Yet all too often when emotions are running high, workplaces can devolve into the emotional equivalent of schoolyard brawls. Here’s how to work with your “worst” co-workers so everyone wins.

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  • Blog Post

    Animal-friendly menu policies: It’s a thing!

    Making your events more inclusive for all animals

    How many of us have stopped traffic to help a turtle safely cross the road, or spent hours tracking a stray cat or dog to make sure they were brought to a safe place? If you’ve ever carried an abandoned duckling to the nearest pond in the hopes of reuniting them with their mom, or made a quick U-turn after spotting a young rooster wandering the shoulder of the highway, you just might be an animal advocate.

    If you’re here, you probably knew that already!

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  • Magazine Article

    Value added: Quantifying the results of sheltering and animal welfare programs

    How do we explain the importance of our programs to public officials who must account for spending decisions, or to financial institutions and granting foundations that select where to give? How do we demonstrate to people outside the sheltering sphere that programs designed to help animals will produce a tangible benefit for their community?

    How do you show donors that your work is, well, working?

    I love animals. Don’t we all? That’s why I’m in the field of animal sheltering. That’s why you’re reading this magazine. It’s our passion for animals that brings us together.

    Most of us appreciate the vital role animal welfare organizations play in our communities. They help animals. They help people develop relationships with animals. They support communities. They make the world a better place.

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