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Shelter operations and management

Utilize our resources to improve the health and welfare of the animals in your care and ensure you're following the best and most current operations and management procedures.

  • No more guessing games

    It doesn’t take a marketing degree to know that, in the sheltering business, you shouldn’t be naming your dogs things like Trouble, Biter, Loud Mouth, Dimwit or Sir Sheds-A-Lot. But could you unintentionally be creating the same effect every time you put a breed label on a kennel card? Learn how the combination of breed stereotypes and breed guesses often works against the best interests of dogs and adopters—and why more shelters are choosing breed-free ways to describe the dogs in their care.

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  • Building quality leadership

    In the first quarter of 2016, the Washington Humane Society (WHS) and the Washington Animal Rescue League (WARL) merged two century-old organizations who now provide care and outreach for more than 60,000 animals a year in the nation’s capital. As a result, we are blending a leadership team and, in many ways, reinventing ourselves: expanding programs and services, developing a new culture and unrolling a new brand and identity.

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Most recent Tools and Resources > Shelter operations and management

  • Magazine Article

    Bunny days ahead

    Chelsea Jones, communications specialist at the Animal Welfare League of Arlington, offers a treat to Lis.

    In many shelters, rabbit care is improving by leaps and bounds

    Rabbits were once relegated to back rooms in animal shelters, with care that was woefully inadequate by today’s standards. Now, as shelters’ and rescues’ knowledge and resources expand, bunny care is leaping into the modern age.

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  • Magazine Article

    Making meetings matter

    The surprising impact of terrible meetings, and how to run great ones

    Do the words “let’s have a meeting” elicit groans at your shelter? Would you rather scoop poop than get trapped in an endless discussion in the conference room? Do too many meeting participants have one eye on the clock and the other on the door? It doesn’t have to be this way. Believe it or not, with a little planning and clear goals, meetings can be useful and (gasp!) even fun.

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  • Assessment