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The psychology of call handling and what to do about orphaned wildlife calls

The Humane Society of the United States

Event Description

This first webinar in our "Resolving the Public's Wildlife Problems in a Matter of Minutes" series will focus on 1) the psychology of call handling: tips for handling difficult callers, gaining the public’s trust and cooperation, and effective persuasion techniques, 2) how to properly diagnose and handle orphaned and injured wildlife calls (and not accept the caller’s interpretation!), 3) reuniting strategies for raptors, songbirds and mammals, along with the best monitoring protocols to ensure success. Interactive exercises and “mystery scenarios” will help participants learn and practice out-of-the-box problem-solving and not fall prey to common mistakes which result in tragic outcomes.

Event Location: Archived Webinar

Event Date:

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