This first webinar in our "Resolving the Public's Wildlife Problems in a Matter of Minutes" series will focus on:
- the psychology of call handling: tips for handling difficult callers, gaining the public’s trust and cooperation, and effective persuasion techniques
- how to properly diagnose and handle orphaned and injured wildlife calls (and not accept the caller’s interpretation!)
- reuniting strategies for raptors, songbirds and mammals, along with the best monitoring protocols to ensure success.
Interactive exercises and “mystery scenarios” will help participants learn and practice out-of-the-box problem-solving and not fall prey to common mistakes which result in tragic outcomes.