Manager, Veterinary Services (Shelter Medicine)

Humane Society Silicon Valley

Job Description

Overview
Want to make an impact in animal welfare? The Manager, Veterinary Services (Shelter Medicine) plays a key role that delivers world class medical services and programs encompassing animals in our shelter and community. This individual will manage a team of medical support staff, including RVTs, veterinary assistants, students, and volunteers, in our state-of-the-art facility providing the highest standard of care. With a focus on delivering new programs, driving productivity improvements, and identifying areas of opportunity and resource investments, the ideal candidate is passionate about operational excellence, takes a creative and innovative look towards challenges, and excels in day-to-day operations.

HSSV hospitalizes and treats thousands of animals through the shelter medicine program, including complex internal medical cases, such as diabetes and hyperthyroidism, to infectious diseases such as parvovirus and ringworm. The focus for this core service area is hospital case management, including care and treatment plans, and scheduling and coordinating medical exams, diagnostics, and various procedures.

Duties and Responsibilities
Promote a work environment that encourages high-quality service, accountability, employee empowerment, innovation, and teamwork.
Focus on employee relations and performance management, including goal development and communications about day-to-day and ongoing performance and WAGS (goals) management.
Develop a culture of learning and feedback by implementing on-going skill-building for staff and volunteers to meet appropriate training targets and maintain safe working conditions.
Partner with Medical Management team in a collaborative and cohesive stewardship of the Medical team’s daily workflow and essential needs.
Work with Sr. Director and Medical Management team to develop and deliver on department strategic goals, budgets, and owned outcomes.
Partner with the Volunteer Department to ensure volunteer recruitment needs are met and supervise volunteers assigned to the department.
Partner with Lead DVM to build innovative and scalable SOP’s, animal care, and treatment programs; develop metrics to measure and monitor medical capacity; and manage admission of medical cases from partner shelters.
Work collaboratively with other HSSV departments to establish strong lines of communication and ensure cross-functional efficiencies.
Ensure medical software systems are fully utilized and drive department efficiencies.
Establish metrics and reports to analyze activities and programs; proactively monitor and share critical data in conjunction with capacity management and animal flow efforts.
Handle all animals safely and humanely using proper restraint and low-stress handling techniques; model best practices and hold staff and volunteers accountable for the same.
Create and drive onboarding and training plans for new Medical staff and volunteers.
Manage diagnostic imaging systems, including radiology, ultrasound and dental x-ray and ensure compliance with training and regulations. Create monthly staff schedule, approve payroll, and manage time off requests.
Other job duties may be assigned as needed.

Requirements
Experience working in a highly collaborative environment in an animal shelter leadership role (operations and/or veterinary), managing staff and volunteers.
Deep understanding of the value and implementation of active population management, capacity for care, herd health, and data-driven decision making.
Thorough knowledge of shelter medicine-related operations, programs, and policies.
Proven ability to plan, lead, and execute projects successfully.
Excellent animal handling skills including fearful or aggressive animals; Fear Free training and/or certification a plus.
Forward looking perspective with strong initiative to strive for results and growth.
Effective problem-solving and decision-making ability and self-motivated with demonstrated ability to work well independently and collaboratively.
Outstanding interpersonal and relationship building skills (with internal and external audiences), including excellent written and verbal communication skills.
Experience with the use of spreadsheets, word processing, shelter management databases, and veterinary practice management systems;(Shelter Buddy and Vetter a plus.
RVT certification ideal but not required.
Ability to lift and carry weights of up to 50lbs, with assistance, from floor to waist level. Ability to kneel on the floor, bend at the waist, reach forward and rotate the upper body. Sit/stand for sustained periods of time. Walk on wet or dry surfaces. Work both indoors and outdoors in all weather conditions during both daylight and after dark. Frequent exposure to loud noise, odors, and chemicals. Exposure to animals with unknown history and behaviors.

Work Days and Hours
Hours are flexible and based on organizational needs. 5 day/week schedule will include at least one weekend day. This position requires rotating after-hours emergency on-call phone shifts and rotating coverage of holidays.

This is a full time job