Part-Time Community Pet Support Specialist

Austin Pets Alive!

Job Description

BRIEF POSITION SUMMARY/OVERVIEW: Positive Alternatives to Shelter Surrender (P.A.S.S.) is APA!’s intake diversion program, helping keep pets in the home with their families by providing owners with information about and access to community resources, including low-cost medical options, behavioral resources, help with food, and more. Under the supervision of the PASS Program Manager, the PASS Specialist will work closely with pet owners throughout the state of Texas, other members of the public, and representatives from a variety of organizations to find the best possible outcomes for pet owners seeking assistance, always with the goal of shelter surrender being the last reasonable resort.

ESSENTIAL FUNCTIONS):
- Triage and respond to 800+ emails and cases per month from members of the public who are seeking assistance with resources or rehoming for their pets, including urgent/emergency veterinary care, boarding options, food, pet deposits, etc.
- In cooperation with program manager and volunteers, help manage and moderate PASS Facebook group of over 65k members; be a visible and trusted leader for the PASS community through consistent and professional engagement and support
- Assist with managing data collection and the case management system to track progress, support, and resolutions offered through program
- Assist in keeping track of up-to-date information regarding community resources that are available for pet owners in Central Texas, and throughout Texas.
- Collaborate with the Hays County PRC team to connect PASS support services to local events and project efforts.
- Job duties may include some or all of the above, and other duties as assigned by manager

QUALIFICATIONS, SKILLS, & EXPECTATIONS:
- Must embody APA!'s core values of innovation, respect, drive, resourcefulness, and inclusion
- Commitment to APA!'s customer experience expectations
- Willing and committed to working well with volunteers and staff in all roles
- Complete 30-60-90 day goals and others as assigned
- Stay knowledgeable about APA! programs and processes as they relate to the role
- Able to work evenings, weekends, and holidays as needed
- Bilingual in English/Spanish preferred
- Background and interest in Social Work preferred

This is a part time job