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Volunteer Management

Volunteers are an essential part of nearly every animal protection organization. Well run volunteer programs amplify our reach and increase our capacity to care for animals and the number of lives saved. Here, we offer managers of volunteers materials and resources to design and build the volunteer program that will best support the staff in meeting the organization’s mission, and provide them with opportunities for ongoing learning and professional development.

Photo by Michelle Riley/The HSUS

Volunteer Program Assessment

The Volunteer Program Assessment, or VPA, is a program run by the Organizational Science department of the University of North Carolina-Charlotte (UNCC) in partnership with The Humane Society of the United States (HSUS).

Tools and Resources > Volunteer Management

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  • Guide

    Managing Volunteers

    Photo by Corey Roscoe/The HSUS

    With volunteers on board and working in their roles, the focus shifts to ongoing management, retention and the "care and feeding" of volunteers. Here we offer you information and resources for ongoing engagement, evaluation and recognition of volunteers.

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  • Guide

    Bringing Volunteers On Board

    Photo by Chuck Cook/AP Images for The HSUS

    The HSUS offers a variety tools to increase understanding of key principles in volunteer management, and ways to connect individual coordinators with the larger community of volunteers managers willing to share their secrets to success.

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  • Guide

    Volunteer Professional Development

    Photo by Michael Bernard/HSI

    Managing volunteers is both an art and a science.

    The HSUS offers a variety tools to increase understanding of key principles in volunteer management, and ways to connect individual coordinators with the larger community of volunteers managers willing to share their secrets to success.

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  • Training/Event

    Create an Effective Volunteer Program Series

    PetSmart Charities

    Create and maintain a volunteer program that will help your organization execute its programs effectively

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  • Training/Event

    Building and Maintaining a Volunteer Program for Animal Rescues

    The HSUS

    Volunteers often make up the vast majority of a rescue group’s workforce. Recruiting, motivating, and keeping great volunteers is critical to a rescue organization's mission and survival. In this webinar, participants will learn about the “crisis chaos spiral” caused by a lack of volunteer program structure, different volunteer program models and how to determine which works best for an organization.

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  • Assessment

    Assess Your Organization

    Michelle Riley/The HSUS

    The HSUS has partnered with organizational science experts at the University of North Carolina Charlotte to offer four unique tools to help animal sheltering organizations and rescue groups assess and enhance their people care.

    Effective and healthy organizations have long recognized that “the people make the place.” In other words, if we do not take care of our people, they cannot take care of our organizations or the animals. The HSUS has partnered with organizational science experts at the University of North Carolina Charlotte to offer four unique tools to help animal sheltering organizations and rescue groups assess and enhance their people care.

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