Animal Care Expo Online on-demand is available through November 1, 2020

You’ll get to experience much of the same incredible content that would have been offered in San Antonio, including an exhibit hall. Plus, you can still earn continuing education credits. Register now!

If you’ve already registered for Animal Care Expo Online, log in here to view on-demand content until November 1, 2020. If you’ve registered within the last week, please wait for an email from us to confirm that you now have access to the conference.

Have you ever been yelled by a citizen while conducting an investigation or helping a customer at the animal shelter? Did you say something that made the situation worse? Have you ever needed to call for a police officer or a supervisor to help you with a verbally combative person? This lecture was designed from techniques like verbal judo, crisis intervention and mediation. We will look at how your body language, tone and the words you use dictate the flow of your interaction and how to make an argumentative person become polite and respectful. 

Presenter

Wednesday, July 22 | 2:10 to 2:50pm In the Field Standard

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